Managed IT
Fully outsource or augment your IT team with Rooted as your MSP provider, offering managed IT support services for small businesses and nonprofits. We provide proactive prevention of IT issues and cybersecurity threats, along with expert, friendly support whenever you need it.
Looking for an MSP that’s truly helpful, responsible, and affordable? We provide reliable IT support that saves you money while delivering top-notch service you can count on. We keep your organization up-to-date, supported, and secure, enabling you to leverage technology effectively.
Rooted Managed IT Packages include:
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All users included in your support package can contact Rooted for unlimited support requests. You can contact our support team via an app on your computer, or by phone or email during US working hours. Our support teams are located in Colorado Springs and the Bay Area.
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We will fully support and manage all your company Mac and PC devices (both laptops and desktops), as well as mobile devices. We’ll also setup any new devices you have us purchase for you at no extra charge.
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We continuously monitor your computers, servers and network devices to deal with security incidents and keep them running smoothly. Our monitoring includes: Uptime monitoring, incident response, Remotely managed OS patch installs
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Ongoing monitoring and virus cleanup - we manage it so you don’t have to, ensuring viruses and malware are found and removed before they can cause harm. This is conducted with our included cloud based antivirus software.
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We’ll support your printers and scanners remotely, (assuming they are capable of remote management), and we’ll help your team use them effectively. Support includes scan to email and user support.
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Whether you are on Microsoft 365 for your email and files, or Google Business Apps, we’ve got you covered. We’ll manage user setup and security. And also includes is backup of all your user data to a 3rd party - using Acronis. So if you ever lose data in Microsoft or Google, we still have a backup for you. (All included in your support package at no extra charge).
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Our service includes VM and Physical Server backup of software. Depending on your package we may also include your data costs. We use Acronis to backup safely to the cloud, so if your systems ever fail, your data is safe and easily recoverable.
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We keep your Wi-Fi, network and internet connectivity humming along, secure and patched, so you can keep on working effectively.
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Have more passwords than you can possible remember? Confused by Multi-factor authentication? We can help with that. We partner with LastPass to provide a secure password management tool for you - included in our best packages, or available as an add on. We’ll not just set it up, but also train your team how to use it!
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Compliance as a Service ensures you reach a level of compliance (with CIS, PCI, HIPPA, or SOC2) and then stay there! We handle compliance and security improvements with an online dashboard to demonstrate progress in monthly meetings. LEARN MORE
We Partner with:
Stephanie Hoff, CPA, Senior Gift Strategist, WaterStone
“Working with Rooted Software for managed IT has been a critical part of our company's success. Their quick response times and personable approach make them a pleasure to work with, and their unwavering focus on ensuring that our technology is working as efficiently and securely as possible allows us to focus on our core business operations with confidence. We highly recommend their services to any business looking for reliable and effective IT support.”
Greg Steele, Principal, NorthCreek Academy and Preschool
"I've appreciated, from day 1, the Rooted teams' quick response to a reported issue, the follow-up dispatched, and the ongoing communication of pending fixes that keeps us "in the know." The team has treated us kindly and professionally, seeming to genuinely care about our need for the system to be fully functioning."
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Rooted Software ensures all your computers and servers have the latest patches installed for both the OS and key applications. We will also monitor all your network devices, installing patches to proactively protect against new vulnerabilities. Our cloud managed antivirus solution, monitored by our team, ensures your data and infrastructure remain virus free.
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Rooted Software is a Microsoft 365 partner that resells both commercial and non-profit licensing. Our team can assist your organization with data migration, and utilizing the latest tools from either Microsoft and Google to ensure effective team collaboration, security, and communication.
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Our team of expert service desk technicians will provide excellent, personal support for your team. We take care to listen, communicate with kindness, and ensure your technical issues are resolved promptly. Our team can communicate complex issues in a non-technical way and will strive to help technology be an effective tool, for your business.
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With staff spread out coast to coast, we serve our customers from 8am Eastern time all the way through 5pm Pacific time. And we have after hours emergency support if you need it!
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We sure can! We can build, reconfigure, secure and manage both simple and complex multi-site network setups. We'll configure your firewall, switches, security cameras, Wi-Fi access points, and your servers too to serve you effectively and securely long-term.
